Reference

Our Terms & Conditions — What You Need to Know

When you open an account with bisnis 555, you're entering an agreement that protects both of us.

Account registrationPayment & withdrawal rulesDispute resolution
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bisnis 555 Our Terms & Conditions — What You Need to Know
REACH OUR TEAM

How to Contact Us About Terms Questions

Live Chat Open the chat widget in the bottom-right corner of your account dashboard.
Email Support Send questions to [email protected]. Include your account username and a clear description of your…
Account Help Centre Log in to bisnis 555, then tap Menu → Account Settings → Support.
SECURITY & DATA HANDLING

How We Protect Your Account and Information

Account Verification

When you sign up, we verify your identity using the email and phone linked to your DANA, OVO, GoPay or QRIS account. This one-time step prevents fraud and ensures your withdrawals go to the right person.

Encrypted Transactions

Every deposit and withdrawal is encrypted end-to-end. Your payment details never touch our servers directly; they pass through secure gateways managed by DANA, OVO, GoPay and QRIS themselves.

Data Retention

We keep your account data for as long as your account is active, plus two years after closure for tax and legal compliance. After that, personal data is deleted unless law requires us to retain it longer.

Cookie & Tracking Policy

We use cookies to keep you logged in and to track which games you've opened, so the lobby feels personal. You can disable non-essential cookies in your browser; your account will still work, but the lobby won't remember your recent games.

Request Account Changes

Need to update your registered email, phone or payment method? Head to Account Settings → Payment Details inside the lobby, or contact our support team. Changes take effect within 2 hours.

Close or Suspend Your Account

You can temporarily suspend your account (7 days to 6 months) or permanently close it from Account Settings → Security. Closed accounts cannot be reopened; outstanding balances are paid out via your registered payment method within 5 business days.

Frequently Asked Questions About Our Terms

Violations range from minor (gameplay rule breaches) to serious (fraud, self-dealing, account sharing). Minor violations result in a warning via email. Serious breaches may trigger account suspension or closure. In either case, we contact you first via your registered email before taking action. Funds in a suspended account remain yours and can be withdrawn after the issue is resolved.

No. One account per person. If we detect multiple accounts linked to the same identity, email or phone, we merge them or close the duplicates without notice. Rewards earned on duplicate accounts are forfeited. This rule keeps the lobby fair and prevents bonus abuse.

Deposits via DANA, OVO, GoPay and QRIS are instant and never reversed. Withdrawals require verification — we check that the payment method matches your registered account. Most withdrawals clear within 2 hours on business days; Denpasar and Makassar players typically see funds arrive in under 90 minutes. Minimum withdrawal is Rp 50,000.

No. Deposits and withdrawals through bisnis 555 are free. DANA, OVO, GoPay and QRIS may charge their own fees on top, depending on your account type with them. Those fees come from your wallet, not from us — check your payment provider's terms.

Contact our support team via live chat or email within 7 days of the transaction. Describe what happened and include your game ID or transaction reference. Our team investigates and responds within 48 hours. If an error is confirmed, we reverse the transaction and restore your balance immediately.

We use your email, phone and payment details strictly to verify your account, process deposits and withdrawals, send you support messages and comply with tax law. We never sell your data. Third parties (DANA, OVO, GoPay, QRIS) may see your payment details as part of the transaction; their privacy terms apply to them.

We can update these terms, but we'll email you at least 14 days before changes take effect. You can review the updated terms here on this page. If you disagree with new terms, you can close your account within the 14-day window without penalty. Continuing to play after 14 days means you accept the changes.

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